> ## Documentation Index > Fetch the complete documentation index at: https://docs-v2.sortx.co.uk/llms.txt > Use this file to discover all available pages before exploring further. # Enquiry > Read one enquiry with its transcript, answers and escalations ## OpenAPI ````yaml /openapi.json get /front-desk/enquiries/{id} openapi: 3.1.0 info: title: SortX API version: 1.0.0 description: >- Reactive repairs, planned maintenance, compliance and the repairs desk for UK letting agents and property managers. servers: - url: https://api.sortx.co.uk description: Production security: [] tags: - name: tenants - name: entitlements - name: events - name: workspace-settings - name: operational-catalogues - name: money - name: contacts - name: properties - name: address-lookup - name: tenancies - name: contractor-invoices - name: keys - name: inspections - name: handovers - name: planned-maintenance - name: contractors - name: documents - name: compliance - name: activity - name: tasks - name: today - name: reports - name: workspace-search - name: calendar - name: telephony - name: maintenance-pro - name: front-desk - name: maintenance-pro-public - name: maintenance-pro-contractor paths: /front-desk/enquiries/{id}: get: tags: - front-desk summary: Enquiry description: Read one enquiry with its transcript, answers and escalations operationId: front-desk.enquiry parameters: - name: id in: path schema: type: string required: true responses: '200': description: Success content: application/json: schema: type: object properties: enquiry: type: object properties: id: type: string callId: anyOf: - type: string - type: 'null' channel: type: string updatedAt: type: string whatsappThreadId: anyOf: - type: string - type: 'null' smsThreadId: anyOf: - anyOf: - type: string - type: 'null' - type: 'null' contactId: anyOf: - type: string - type: 'null' state: type: string intent: anyOf: - type: string - type: 'null' outcome: anyOf: - type: string - type: 'null' summary: anyOf: - type: string - type: 'null' callerNumber: type: string startedAt: type: string endedAt: anyOf: - type: string - type: 'null' durationSeconds: anyOf: - anyOf: - type: number - type: string enum: - Infinity - '-Infinity' - NaN - type: 'null' providerConversationId: anyOf: - type: string - type: 'null' teamId: anyOf: - type: string - type: 'null' required: - id - callId - channel - updatedAt - whatsappThreadId - contactId - state - intent - outcome - summary - callerNumber - startedAt - endedAt - durationSeconds - providerConversationId - teamId additionalProperties: false whatsapp: anyOf: - type: object properties: threadId: type: string connectionId: type: string consent: type: string matchState: type: string windowExpiresAt: anyOf: - type: string - type: 'null' enabled: type: boolean displayName: type: string messages: type: array items: type: object properties: id: type: string clientId: anyOf: - type: string - type: 'null' direction: type: string type: type: string text: type: string status: type: string error: anyOf: - type: string - type: 'null' at: type: string mediaId: anyOf: - type: string - type: 'null' filename: anyOf: - type: string - type: 'null' mediaStored: type: boolean mediaError: anyOf: - type: string - type: 'null' required: - id - clientId - direction - type - text - status - error - at - mediaId - filename - mediaStored - mediaError additionalProperties: false templates: type: array items: type: object properties: id: type: string name: type: string language: type: string category: type: string status: type: string qualityRating: anyOf: - type: string - type: 'null' rejectionReason: anyOf: - type: string - type: 'null' body: type: string parameterCount: anyOf: - type: number - type: string enum: - Infinity - '-Infinity' - NaN supported: type: boolean unsupportedReason: anyOf: - type: string - type: 'null' lastSyncedAt: anyOf: - type: string - type: 'null' required: - id - name - language - category - status - qualityRating - rejectionReason - body - parameterCount - supported - unsupportedReason - lastSyncedAt additionalProperties: false required: - threadId - connectionId - consent - matchState - windowExpiresAt - enabled - displayName - messages - templates additionalProperties: false - type: 'null' transcript: type: array items: type: object properties: sequence: anyOf: - type: number - type: string enum: - Infinity - '-Infinity' - NaN role: type: string text: type: string at: type: string required: - sequence - role - text - at additionalProperties: false answers: type: array items: type: object properties: questionKey: type: string answer: type: string required: - questionKey - answer additionalProperties: false escalations: type: array items: type: object properties: id: type: string reason: type: string smsOutboxId: anyOf: - anyOf: - type: number - type: string enum: - Infinity - '-Infinity' - NaN - type: 'null' taskId: anyOf: - type: string - type: 'null' createdAt: type: string required: - id - reason - smsOutboxId - taskId - createdAt additionalProperties: false outcomes: type: array items: type: object properties: id: type: string enquiryId: type: string kind: type: string state: type: string payload: type: object contactId: anyOf: - type: string - type: 'null' propertyId: anyOf: - type: string - type: 'null' summary: anyOf: - type: string - type: 'null' acknowledgedByUserId: anyOf: - type: string - type: 'null' acknowledgedAt: anyOf: - type: string - type: 'null' note: anyOf: - type: string - type: 'null' linkedKind: anyOf: - type: string - type: 'null' linkedId: anyOf: - type: string - type: 'null' createdAt: type: string required: - id - enquiryId - kind - state - payload - contactId - propertyId - summary - acknowledgedByUserId - acknowledgedAt - note - linkedKind - linkedId - createdAt additionalProperties: false outcomeChecks: anyOf: - type: array items: type: object properties: id: type: string status: type: string enum: - verified - review_needed reasons: type: array items: type: object properties: code: type: string detail: type: string required: - code - detail additionalProperties: false assessmentIds: type: array items: type: string model: anyOf: - type: string - type: 'null' taskId: anyOf: - type: string - type: 'null' createdAt: type: string required: - id - status - reasons - assessmentIds - model - taskId - createdAt additionalProperties: false - type: 'null' required: - enquiry - whatsapp - transcript - answers - escalations - outcomes additionalProperties: false '400': description: >- TenantCreateRejected | ConfigMissing | IntegrationRejected | AuthRejected | RegistrationRejected | UnknownIntegration | WebhookUnroutable | RateUnavailable content: application/json: schema: anyOf: - $ref: '#/components/schemas/TenantCreateRejectedEncoded' - $ref: '#/components/schemas/ConfigMissingEncoded' - $ref: '#/components/schemas/IntegrationRejectedEncoded' - $ref: '#/components/schemas/AuthRejectedEncoded' - $ref: '#/components/schemas/RegistrationRejectedEncoded' - $ref: '#/components/schemas/UnknownIntegrationEncoded' - $ref: '#/components/schemas/WebhookUnroutableEncoded' - $ref: '#/components/schemas/RateUnavailableEncoded' '401': description: Unauthenticated | WebhookRejected | ApiKeyRejected content: application/json: schema: anyOf: - $ref: '#/components/schemas/UnauthenticatedEncoded' - $ref: '#/components/schemas/WebhookRejectedEncoded' - $ref: '#/components/schemas/ApiKeyRejectedEncoded' '402': description: TenantSuspended content: application/json: schema: $ref: '#/components/schemas/TenantSuspendedEncoded' '403': description: >- EntitlementMissing | NotAMember | ScopeUnknown | ScopeMissing | TenantMismatch | WorkspaceOwnerRequired | WorkspaceRoleRequired content: application/json: schema: anyOf: - $ref: '#/components/schemas/EntitlementMissingEncoded' - $ref: '#/components/schemas/NotAMemberEncoded' - $ref: '#/components/schemas/ScopeUnknownEncoded' - $ref: '#/components/schemas/ScopeMissingEncoded' - $ref: '#/components/schemas/TenantMismatchEncoded' - $ref: '#/components/schemas/WorkspaceOwnerRequiredEncoded' - $ref: '#/components/schemas/WorkspaceRoleRequiredEncoded' '404': description: TenantNotFound | ModuleRequestNotFound content: application/json: schema: anyOf: - $ref: '#/components/schemas/TenantNotFoundEncoded' - $ref: '#/components/schemas/ModuleRequestNotFoundEncoded' - $ref: '#/components/schemas/EnquiryNotFoundError' '409': description: WebhookDuplicate | RegistrationConflict | MoneyBusy content: application/json: schema: anyOf: - $ref: '#/components/schemas/WebhookDuplicateEncoded' - $ref: '#/components/schemas/RegistrationConflictEncoded' - $ref: '#/components/schemas/MoneyBusyEncoded' '429': description: RateLimited content: application/json: schema: $ref: '#/components/schemas/RateLimitedEncoded' '503': description: IntegrationUnavailable content: application/json: schema: $ref: '#/components/schemas/IntegrationUnavailableEncoded' security: - apiKey: [] components: schemas: TenantCreateRejectedEncoded: type: object properties: _tag: type: string enum: - TenantCreateRejected reason: type: string field: anyOf: - type: string - type: 'null' required: - _tag - reason additionalProperties: false ConfigMissingEncoded: type: object properties: _tag: type: string enum: - ConfigMissing key: type: string required: - _tag - key additionalProperties: false IntegrationRejectedEncoded: type: object properties: _tag: type: string enum: - IntegrationRejected integration: type: string reason: type: string required: - _tag - integration - reason additionalProperties: false AuthRejectedEncoded: type: object properties: _tag: type: string enum: - AuthRejected code: type: string message: type: string required: - _tag - code - message additionalProperties: false RegistrationRejectedEncoded: type: object properties: _tag: type: string enum: - RegistrationRejected message: type: string field: anyOf: - type: string - type: 'null' required: - _tag - message additionalProperties: false UnknownIntegrationEncoded: type: object properties: _tag: type: string enum: - UnknownIntegration integration: type: string required: - _tag - integration additionalProperties: false WebhookUnroutableEncoded: type: object properties: _tag: type: string enum: - WebhookUnroutable integration: type: string reason: type: string required: - _tag - integration - reason additionalProperties: false RateUnavailableEncoded: type: object properties: _tag: type: string enum: - RateUnavailable base: type: string quote: type: string 'on': type: string required: - _tag - base - quote - 'on' additionalProperties: false UnauthenticatedEncoded: type: object properties: _tag: type: string enum: - Unauthenticated required: - _tag additionalProperties: false WebhookRejectedEncoded: type: object properties: _tag: type: string enum: - WebhookRejected integration: type: string reason: type: string required: - _tag - integration - reason additionalProperties: false ApiKeyRejectedEncoded: type: object properties: _tag: type: string enum: - ApiKeyRejected required: - _tag additionalProperties: false TenantSuspendedEncoded: type: object properties: _tag: type: string enum: - TenantSuspended tenantId: type: string reason: type: string required: - _tag - tenantId - reason additionalProperties: false EntitlementMissingEncoded: type: object properties: _tag: type: string enum: - EntitlementMissing tenantId: type: string moduleId: type: string required: - _tag - tenantId - moduleId additionalProperties: false NotAMemberEncoded: type: object properties: _tag: type: string enum: - NotAMember userId: type: string slug: type: string required: - _tag - userId - slug additionalProperties: false ScopeUnknownEncoded: type: object properties: _tag: type: string enum: - ScopeUnknown scope: type: string required: - _tag - scope additionalProperties: false ScopeMissingEncoded: type: object properties: _tag: type: string enum: - ScopeMissing scope: type: string required: - _tag - scope additionalProperties: false TenantMismatchEncoded: type: object properties: _tag: type: string enum: - TenantMismatch header: type: string organizationId: type: string required: - _tag - header - organizationId additionalProperties: false WorkspaceOwnerRequiredEncoded: type: object properties: _tag: type: string enum: - WorkspaceOwnerRequired required: - _tag additionalProperties: false WorkspaceRoleRequiredEncoded: type: object properties: _tag: type: string enum: - WorkspaceRoleRequired role: anyOf: - type: string - type: 'null' required: type: array items: type: string message: type: string required: - _tag - role - required - message additionalProperties: false TenantNotFoundEncoded: type: object properties: _tag: type: string enum: - TenantNotFound slug: type: string required: - _tag - slug additionalProperties: false ModuleRequestNotFoundEncoded: type: object properties: _tag: type: string enum: - ModuleRequestNotFound id: type: string required: - _tag - id additionalProperties: false EnquiryNotFoundError: type: object properties: _tag: type: string enum: - EnquiryNotFound id: type: string required: - _tag - id additionalProperties: false WebhookDuplicateEncoded: type: object properties: _tag: type: string enum: - WebhookDuplicate integration: type: string externalId: type: string required: - _tag - integration - externalId additionalProperties: false RegistrationConflictEncoded: type: object properties: _tag: type: string enum: - RegistrationConflict message: type: string field: anyOf: - type: string - type: 'null' required: - _tag - message additionalProperties: false MoneyBusyEncoded: type: object properties: _tag: type: string enum: - MoneyBusy message: type: string required: - _tag - message additionalProperties: false RateLimitedEncoded: type: object properties: _tag: type: string enum: - RateLimited key: type: string retryAfterSeconds: anyOf: - type: number - type: string enum: - Infinity - '-Infinity' - NaN message: type: string required: - _tag - key - retryAfterSeconds - message additionalProperties: false IntegrationUnavailableEncoded: type: object properties: _tag: type: string enum: - IntegrationUnavailable integration: type: string detail: anyOf: - type: string - type: 'null' required: - _tag - integration additionalProperties: false securitySchemes: apiKey: type: apiKey in: header name: x-api-key description: >- A workspace API key (Settings → API keys), scoped to `:read` / `:write`. ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.