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Staff and outsiders never share an address, so they never share a sign-in. Tenants and landlords use your agency’s own address; contractors, who work for many agencies, have one home.

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Tenants

  • Report a repair at <your-agency>.sortx.co.uk/report, no account needed. The form shows your repair guide and safety advice, and takes photos.
  • Follow it from the tracking link in every update they receive: add notes and photos, answer visit times you offer, or say there is still a problem. See Updates and chasing.
  • The tenant portal at <your-agency>.sortx.co.uk/tenant is by invitation. Tenants sign in with a code sent by email and see their repairs and planned visits.

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Landlords

The landlord portal at <your-agency>.sortx.co.uk/landlord is by invitation. Landlords see their portfolio, repairs and planned work, answer the approval decisions you send them, and send you a request. An approval link you email them works without signing in. They see invoices only if you choose to show spend.

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Contractors

The contractor portal at contractor.sortx.co.uk is where contractors:
  • accept or decline job offers, and see their jobs and job sheets;
  • answer quote requests;
  • say they are on their way, have arrived, are running late or could not get in;
  • report each visit’s outcome and complete the job;
  • upload their invoice;
  • invite their own team.
A contractor can also apply to join your contractors from <your-agency>.sortx.co.uk/contractors. You decide whether to add them. See also Mobile apps.