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POST
Inbox routing

Authorizations

x-api-key
string
header
required

A workspace API key (Settings → API keys), scoped to <group>:read / <group>:write.

Body

application/json
messageText
string
required
teams
object[]
required
channel
string | null

Response

Success

status
enum<string>
required
Available options:
suggested,
uncertain,
unavailable
category
enum<string> | null
required
Available options:
repair_report,
payment_query,
complaint,
other
categoryConfidence
required
overlaps
string[]
required
teamId
string | null
required
teamName
string | null
required
teamConfidence
required
reasons
string[]
required