curl --request POST \
  --url https://api.sortx.co.uk/maintenance-pro/complaints \
  --header 'Content-Type: application/json' \
  --header 'x-api-key: <api-key>' \
  --data '
{
  "requestId": "<string>",
  "contactId": "<string>",
  "complainantName": "<string>",
  "complainantEmail": "<string>",
  "complainantPhone": "<string>",
  "propertyId": "<string>",
  "repairId": "<string>",
  "summary": "<string>",
  "outcomeSought": "<string>",
  "receivedOn": "<string>",
  "handlerUserId": "<string>"
}
'

const options = {
  method: 'POST',
  headers: {'x-api-key': '<api-key>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    requestId: '<string>',
    contactId: '<string>',
    complainantName: '<string>',
    complainantEmail: '<string>',
    complainantPhone: '<string>',
    propertyId: '<string>',
    repairId: '<string>',
    summary: '<string>',
    outcomeSought: '<string>',
    receivedOn: '<string>',
    handlerUserId: '<string>'
  })
};

fetch('https://api.sortx.co.uk/maintenance-pro/complaints', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

import requests

url = "https://api.sortx.co.uk/maintenance-pro/complaints"

payload = {
    "requestId": "<string>",
    "contactId": "<string>",
    "complainantName": "<string>",
    "complainantEmail": "<string>",
    "complainantPhone": "<string>",
    "propertyId": "<string>",
    "repairId": "<string>",
    "summary": "<string>",
    "outcomeSought": "<string>",
    "receivedOn": "<string>",
    "handlerUserId": "<string>"
}
headers = {
    "x-api-key": "<api-key>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

{
  "complaint": {
    "id": "<string>",
    "reference": "<string>",
    "status": "stage_1",
    "stage": 1,
    "complainantKind": "tenant",
    "complainantName": "<string>",
    "complainantEmail": "<string>",
    "complainantPhone": "<string>",
    "contactId": "<string>",
    "propertyId": "<string>",
    "propertyLabel": "<string>",
    "repairId": "<string>",
    "repairReference": "<string>",
    "channel": "phone",
    "category": "repairs",
    "summary": "<string>",
    "outcomeSought": "<string>",
    "handlerUserId": "<string>",
    "handlerName": "<string>",
    "timings": {
      "scheme": "tpo",
      "stage1": {
        "acknowledge": {
          "days": 123,
          "source": "housing_ombudsman_code_2024"
        },
        "respond": {
          "days": 123,
          "source": "housing_ombudsman_code_2024"
        },
        "respondFrom": "received",
        "extension": {
          "days": 123,
          "source": "housing_ombudsman_code_2024"
        }
      },
      "stage2": {
        "acknowledge": {
          "days": 123,
          "source": "housing_ombudsman_code_2024"
        },
        "respond": {
          "days": 123,
          "source": "housing_ombudsman_code_2024"
        },
        "respondFrom": "received",
        "extension": {
          "days": 123,
          "source": "housing_ombudsman_code_2024"
        }
      },
      "referralAfterDays": {
        "days": 123,
        "source": "housing_ombudsman_code_2024"
      }
    },
    "stage1": {
      "stage": 1,
      "receivedOn": "<string>",
      "acknowledgedOn": "<string>",
      "extensionDays": 123,
      "extensionReason": "<string>",
      "respondedOn": "<string>",
      "decision": "upheld",
      "response": "<string>",
      "remedy": "<string>",
      "responderName": "<string>",
      "acknowledgeBy": {
        "due": "<string>",
        "doneOn": "<string>",
        "state": "met",
        "days": 123,
        "source": "housing_ombudsman_code_2024",
        "sourceLabel": "<string>"
      },
      "respondBy": {
        "due": "<string>",
        "doneOn": "<string>",
        "state": "met",
        "days": 123,
        "source": "housing_ombudsman_code_2024",
        "sourceLabel": "<string>"
      }
    },
    "stage2": {
      "stage": 1,
      "receivedOn": "<string>",
      "acknowledgedOn": "<string>",
      "extensionDays": 123,
      "extensionReason": "<string>",
      "respondedOn": "<string>",
      "decision": "upheld",
      "response": "<string>",
      "remedy": "<string>",
      "responderName": "<string>",
      "acknowledgeBy": {
        "due": "<string>",
        "doneOn": "<string>",
        "state": "met",
        "days": 123,
        "source": "housing_ombudsman_code_2024",
        "sourceLabel": "<string>"
      },
      "respondBy": {
        "due": "<string>",
        "doneOn": "<string>",
        "state": "met",
        "days": 123,
        "source": "housing_ombudsman_code_2024",
        "sourceLabel": "<string>"
      }
    },
    "remedyAmountMinor": 123,
    "closedOn": "<string>",
    "closeNote": "<string>",
    "referral": {
      "scheme": "tpo",
      "referredOn": "<string>",
      "reference": "<string>",
      "mayReferFrom": "<string>",
      "outcome": "upheld",
      "outcomeOn": "<string>",
      "awardMinor": 123,
      "note": "<string>"
    },
    "attention": {
      "step": "acknowledge",
      "deadline": {
        "due": "<string>",
        "doneOn": "<string>",
        "state": "met",
        "days": 123,
        "source": "housing_ombudsman_code_2024",
        "sourceLabel": "<string>"
      },
      "label": "<string>"
    },
    "sameResponderBothStages": true,
    "revision": 123,
    "createdAt": "<string>"
  },
  "history": [
    {
      "action": "<string>",
      "at": "<string>",
      "actorName": "<string>",
      "note": "<string>"
    }
  ],
  "today": "<string>"
}

{
  "_tag": "TenantCreateRejected",
  "reason": "<string>",
  "field": "<string>"
}

{
  "_tag": "Unauthenticated"
}

{
  "_tag": "TenantSuspended",
  "tenantId": "<string>",
  "reason": "<string>"
}

{
  "_tag": "EntitlementMissing",
  "tenantId": "<string>",
  "moduleId": "<string>"
}

{
  "_tag": "TenantNotFound",
  "slug": "<string>"
}

{
  "_tag": "WebhookDuplicate",
  "integration": "<string>",
  "externalId": "<string>"
}

{
  "_tag": "RateLimited",
  "key": "<string>",
  "retryAfterSeconds": 123,
  "message": "<string>"
}

{
  "_tag": "IntegrationUnavailable",
  "integration": "<string>",
  "detail": "<string>"
}